Privacy Policy

SUPERMONEY PRIVACY POLICY

Last updated: February 6, 2024

PLEASE READ THIS POLICY CAREFULLY BEFORE USING THE APP

We at GetClarity Fintech Services Private Limited (“our”, “us”, “we”, “Company”, “Supermoney”), have developed the Supermoney mobile application and website www.supermoney.in (individually and collectively referred to as “App”). In order to provide you with the Services, process your loan requests, and to ultimately provide a loan to you, we (i.e., the Company) and our Lending Partners need to collect various data and information from you. The manner in which this data and information is collected, retained, shared, stored, and processed us (i.e., the Company) and our Lending Partner is addressed in this Supermoney Privacy Policy (“Policy”) offered by both. We may revise this Policy as well as update the Services and the App from time to time, so please keep visiting this page regularly to take notice of any changes we make. If you do not agree with any part of this Policy, please stop using our Services immediately.

This Policy, incorporates, and include our Terms and the User Loan Agreement (as applicable). Words and phrases not defined in this Policy shall mean the same as provided in the Terms.

1. CONTACT INFORMATION

We and our Lending Partners have appointed a data grievance officer. Our data grievance officer is: Mr. Akbar Shaikh , accessible via email at: support@supermoney.in. You can contact the officer confidentially by email to enquire about the treatment of your data by us or our Lending Partners.

2. WHAT DATA IS COLLECTED?

By using the App, you consent to providing us and our Lending Partners, data in the ways listed below. We collect the data you provide to ensure that we can provide you Services in the best manner possible. Our Lending Partners uses this data to underwrite (i.e. assess the risk it will be taking) any loan it might offer you and to determine the rates for such loans. The data being asked from you helps us and our Lending Partners to provide services to you in a robust and user-friendly manner. We have detailed the manner in which we and our Lending Partners collect data below:

S. No.	Means of Gathering Data	Data Collected
1	Data you input in the course of signing up and using our Services	Supermoney Account Data: We and our Lending Partners collect the data you provide to us when you create or update your Supermoney Account. This includes your name, phone number, email ID, PAN, date of birth, pin code, nature of employment and name of employer, monthly income, and marital status. We or our Lending Partners may require you to share further information on a later date to confirm the veracity of your information or pursuant to any additional features added to the App. How we use this data: See, For Enabling the App and its Services; For Loan Processing and KYC Authentication; For Enabling Customer Support; For Research and Development; For Enabling Communications Between You and Us; For enabling Marketing and Outreach; For Automated Decisions; For Legal Compliance and Requirements. Financial and KYC Information: We and our Lending Partners collect the data you provide to us when you accept the tentative terms of the loans. This includes your photograph, Aadhaar Number, PAN, parent's names, bank account number, IFSC, proof of address (which can be your electricity bill, rental/lease agreement, gas bill, passport or driver's license, or any other document our App may be able to record). Other Data Solicited: You may be required to provide further information to the Lending Partners for the purposes of processing your loan application. This data shall be supplied to the Lending Partners through us. How we use this data: See, For Enabling the App and its Services; For Loan Processing and KYC Authentication; For Legal Compliance and Requirements. Feedback Data and Other Data: This includes the following: • If you call our call centers, we may record information provided by you to service you or record the calls for quality and training purposes. • Data you input when you participate in our referral programs or use any discount codes offered by us. • If you provide any feedback or comments to us on the App. How we use this data: See, For Enabling the App and its Services; For Loan Processing and KYC Authentication; For Legal Compliance and Requirements.
2	Data we collect from your usage of our Services	Geolocation data: We and our Lending Partners collect the location data from you in two ways: (i) when you add the pin code as part of your Supermoney Account data; and (ii) from your mobile device when enabled by you to do so. How we use this data: See, For Enabling the App and its Services; For Loan Processing KYC Authentication; For Enabling Customer Support; For Enabling Marketing and Outreach; For Automated Decisions; For Legal Compliance and Requirements. User Personal Information: Our app collects user account data which includes email address, name to log in to the app. This information is required as part of the registration process to access our service and it is also used to auto populate relevant fields in the course of the interface of our app. Our app also collect mobile numbers for verification to check the active SIM status on the device, uniquely identify you and prevent fraud and unauthorized access. Transaction information: We collect transaction information related to the use of our Services, including the type of Services requested, date and time the Service was provided, loan availed, interest payable, EMI selected, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person and their usage of the App. How we use this data: See, For Enabling the App and its Services; For Loan Processing and KYC Authentication; For Enabling Customer Support; For Research and Development; For Enabling Communications Between You and Us; For Enabling Marketing and Outreach; For Automated Decisions; For Legal Compliance and Requirements. Storage: This permission is required so that users' documents can be securely downloaded and saved on users' phones and upload the right documents for a faster approval and disbursal of the loan. This helps provide a very smooth and seamless experience while using the app.
3	Information we receive from other sources	We may also be working closely with third parties (including, for example, sourcing partners, employers, technology platforms, credit information bureaus, business partners, technical sub-contractors, analytics providers, search information providers) and may lawfully receive information about you from such sources. Such data may be shared internally and combined with data collected on the App. How we use this data: See, For Enabling the App and its Services; For Loan Processing and KYC Authentication; For Enabling Customer Support; For Research and Development; For Enabling Communications Between You and Us; For enabling Marketing and Outreach; For Automated Decisions; For Legal Compliance and Requirements.

3. HOW AND WHY IS THE COLLECTED DATA USED?

The data that is collected in accordance with Section 2 above will be used in the manner detailed below:

S. No.	Reason of Use	Manner of Use
1	For Enabling the App and its Services	We use the data collected to personalize, maintain and improve our Services. This includes using the data to: • Create and update the Supermoney Account. • Analyze your loan eligibility and estimate your loan terms. • Track the disbursement and repayment of the loan. • Enable features that allow you to add and remove bank accounts for your loan repayment and disbursements from time to time. • Enable features that help you check your loan history, credit scores (as provide on government databases), and other such App features as may be added from time to time. • Perform internal operations necessary to provide our Services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
2	For Loan Processing and KYC Authentication	Our Lending Partners use the data to analyze your creditworthiness, loan eligibility, KYC documents, and the terms of your loans. While we collect the Financial and KYC Information, the Lending Partners are required to individually process the loan requests and verify the KYC documentation received. Failing to process such data means that you cannot be provided any loans.
3	For Enabling Customer Support	We use the information to provide customer support, including to resolve your concerns from the use of the Services, and train our customer service executives.
4	For Research and Development	We may use the data so collected for research, analysis, and product development to improve the UI/UX experience, all of which will ultimately improve how you experience the App. This also helps us develop automated actions to be triggered in certain events, such as when we need to identify if photographs uploaded are not clear, fraud takes place, IFSC is incorrect etc.
5	For Enabling Communications Between You and Us	We may add features that allow you to call us (through the App or otherwise), similarly, we may also need to contact you (through the App or any other channels that you give us access to, such as WhatsApp or Facebook).
6	For Marketing and Outreach	We may use the data we collect to market the App and our Services. This includes sharing your feedback, ratings and screen names for purely promotion and marketing purposes. Such promotion and marketing may be done via hoardings, banners, pamphlets etc.
7	For Automated Decisions	The App may provide automated features for customer responses, reimbursement tracking, etc. As our App grows, we will keep adding more automated features to the App.
8	For Legal Compliance and Requirements	We may use the data we collect to investigate or address claims or disputes relating to use of our Services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

4. HOW DO WE SHARE THE COLLECTED INFORMATION?

We are very protective about your data. We may enter into data-sharing agreements or disclose the collected data in order to provide the Services to you. We have detailed the manner in which we and the Lending Partners share the collected data below:

S. No.	Person Shared With	Purpose for Sharing
1	Sharing with third parties	Service Providers: We work with third party service providers to execute various functionalities of the App and we may share your information with such service providers to help us provide the App. Some of these functionalities may include: • Validating and authenticating the official verification documents provided by you. • Validating your preferred bank account, as well as transferring the loan amounts to you. • E-signing of the User Loan Agreement, populating the User Loan Agreement. The information shared with these service providers is retained for auditing of the agreements. • eNACH set-up to enable autopay. • Analyzing customer behaviour and to automate our marketing and outreach efforts. • Detection and flagging of fraud. • Cloud services. • Gathering of additional information regarding your bank account and statement details, in case adequate information has not been provided by you or through the other service providers we work with. • For manually collecting any sums owed by you to our Lending Partners. Third Party Services: The App may allow you to connect with other websites, products, or services that we don't have control over (for example, if we allow you to pay through an external wallet facility then we will have to share your usage information with the facility provider). However, usage of such third-party services is subject to their privacy policies and not within our control. We recommend that you have a look at their privacy policies before agreeing to use their services. Our application has a link to a registered third party We ensure that our third party service providers take security measures in order to protect your personal information against loss, misuse or alteration of the data. Our third-party service providers employ separation of environments and segregation of duties and has strict role-based access control on a documented, authorized, need-to-use basis. The stored data is protected and stored by application-level encryption. They enforce key management services to limit access to data. Furthermore, our registered third party service providers provide hosting security. They use industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions. Change in Control: While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets, we may have to disclose our databases and information we have stored in the course of our operations.
2	Sharing with law enforcement when needed	If any governmental authority or law enforcement officers request or require any information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process.

S. No.

Person Shared With

Purpose for Sharing

Sharing with third parties

Service Providers: We work with third party service providers to execute various functionalities of the App and we may share your information with such service providers to help us provide the App. Some of these functionalities may include:

• Validating and authenticating the official verification documents provided by you.

• Validating your preferred bank account, as well as transferring the loan amounts to you.

• E-signing of the User Loan Agreement, populating the User Loan Agreement. The information shared with these service providers is retained for auditing of the agreements.

• eNACH set-up to enable autopay.

• Analyzing customer behaviour and to automate our marketing and outreach efforts.

• Detection and flagging of fraud.

• Cloud services.

• Gathering of additional information regarding your bank account and statement details, in case adequate information has not been provided by you or through the other service providers we work with.

• For manually collecting any sums owed by you to our Lending Partners.

Third Party Services: The App may allow you to connect with other websites, products, or services that we don't have control over (for example, if we allow you to pay through an external wallet facility then we will have to share your usage information with the facility provider). However, usage of such third-party services is subject to their privacy policies and not within our control. We recommend that you have a look at their privacy policies before agreeing to use their services.

Our application has a link to a registered third party We ensure that our third party service providers take security measures in order to protect your personal information against loss, misuse or alteration of the data.

Our third-party service providers employ separation of environments and segregation of duties and has strict role-based access control on a documented, authorized, need-to-use basis. The stored data is protected and stored by application-level encryption. They enforce key management services to limit access to data.

Furthermore, our registered third party service providers provide hosting security. They use industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.

Change in Control: While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets, we may have to disclose our databases and information we have stored in the course of our operations.

Sharing with law enforcement when needed

If any governmental authority or law enforcement officers request or require any information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process.

5. WHAT ARE YOUR RIGHTS REGARDING THE DATA?

It is important for us that you remain in control of your data. Please write to us at support@supermoney.in if you wish to exercise any of your rights under the Policy. You shall have the following rights:

S. No.	Person Shared With	Purpose for Sharing
1	Right to rectification	In the event that any personal data provided by you is inaccurate, incomplete or outdated then you shall have the right to provide us with the accurate, complete and up to date data and have us rectify such data at our end immediately. We urge you to ensure that you always provide us with accurate and correct information/data to ensure your use of our Services is uninterrupted.
2	Right to withdraw consent	You have the right to withdraw your consent to this policy by uninstalling the App. However, if you have availed any loans from our Lending Partners, we shall have the right continue processing your information till such loan has been repaid in full, along with any interest and dues payable. However, we shall not retain your data and information if it is no longer required by us and there is no legal requirement to retain the same. Do note that multiple legal bases may exist in parallel and we may still have to retain certain data and information at any time.
3	Right to opt-out	Marketing opt-outs: We may email and notify you from time to time about our latest offerings and updates. You may opt out of receiving such promotional emails from us by writing to us. You may also opt out of receiving emails and other messages from us by following the unsubscribe instructions in those messages. However, even if you have opted out of receiving information from us, we will still send non-promotional communications, such as receipts for amount remittance etc. Push Notifications: You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the App.

6. WHAT IS OUR DATA SECURITY PRACTICE?

By setting up a Supermoney Account, you agree to our and the Lending Partners processing, storage, usage, and sharing of the data provided by you pursuant to this Policy. If you do not agree with any of the terms of this Policy or the Terms or wish to revoke any consent you have provided to us and/or the Lending Partners, please write to us at support@supermoney.in. However, please note that if you revoke any mandatory permissions or revoke the consent to process and store information such as your Supermoney Account data, Financial and KYC Information and/or any other information needed to facilitate your loan amounts, then we may have to cease the provision of Services to you. You cannot withdraw your consent once you have availed a loan using the App till you have repaid the loan amount and all related charges in its entirety.

7. CONSENT MECHANISM

8. DATA RETENTION

We shall retain the information you provide to facilitate your smooth and uninterrupted use of the App, and (i) to provide, improve and personalize our Services; (ii) to contact you about your account and give customer service; (iii) to personalize our advertising and marketing communications; and (iv) to prevent, detect, mitigate, and investigate fraudulent or illegal activities. We do not retain your personal data for longer than required for the purpose for which the information may be lawfully used. For any other information, we may entertain your request for deletion, however, you may not be able to use our Services at all after such deletion.

9. CHILDREN’S PRIVACY

Our Services are not directed to children, and we do not knowingly solicit or collect personal information from persons under the age of 18 (eighteen). If we find out that a child has given us personal information, we will take steps to delete that information and terminate the relevant Supermoney Account.

10. COMMUNICATIONS FROM US

We may from time to time send you Service-related announcements when we consider it necessary to do so (such as when we temporarily suspend the App for maintenance, or security, privacy, or administrative-related communications). We send these to you via SMS/push notifications/email/instant messaging, as we deem fit.

11. UPDATES TO THIS NOTICE

We may occasionally update this Policy. Use of our Services after an update constitutes consent to the updated notice to the extent permitted by law. Please take the time to periodically review this Policy for the latest information on our privacy practices.